Returns & Exchanges

At Universal Companies, we are committed to your professional success and stand behind the quality of our spa and salon products. If you are not completely satisfied with your purchase, we offer a streamlined return process for eligible items within 30 days of delivery.

Return Process

• 1.
  Request Authorization

  Contact our Customer Success team to obtain a Return Merchandise Authorization (RMA) number; returns cannot be accepted without this documentation.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original professional packaging, ensuring all seals are intact and the RMA number is clearly marked on the exterior.

• 3.
  Ship to Warehouse

  Send your package via a traceable carrier to our distribution center; we recommend insuring your shipment as we are not responsible for items lost in transit.

• 4.
  Inspection and Refund

  Once our quality control team inspects the returned goods, we will issue a credit to your original payment method, minus any applicable restocking fees.