Frequently Asked Questions
Everything you need to know about your spa and wellness supplies.
How long does shipping take for professional equipment?
Standard shipping for small items typically takes 3-5 business days. For large professional equipment, delivery times range from 7-14 business days depending on your location and the shipping method selected.
Do you offer wholesale pricing for licensed professionals?
Yes, we provide exclusive wholesale pricing to licensed beauty and wellness professionals. Please ensure you are logged into your professional account to view discounted rates.
What is your return policy on skincare products?
Unopened products in original packaging can be returned within 30 days of purchase. For hygiene reasons, we cannot accept returns on opened or used skincare, cosmetics, or personal care items.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer financing options for large equipment purchases through our third-party partners.
Are your products cruelty-free?
We prioritize ethical sourcing and carry a wide range of brands that are certified cruelty-free. You can filter our product catalog by 'Cruelty-Free' to find specific items that meet this criteria.